Capacity Plan Template Iso 20000. Capacity planning takes the guess-work and assumptions out of your project timeline. As well as standard format and contents, the templates include example text that is clearly highlighted to illustrate the type of information that needs to be given regarding your organisation.
Capacity planning takes the guess-work and assumptions out of your project timeline.
Hi, I am looking for details on Capacity Planning templates where I can input forecasted calls, AHT, FTE, abandoned calls target, utilisation% and it calculates the required FTE for any given period.
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Well-defined instructions - Document templates contain. Take the guess-work out of estimation and prioritization exercises. I have my own model but would like to validate it to ensure it is 'fit for purpose'.
